Returns Policy for Ninakabbo by Dr. Rifat
At Ninakabbo by Dr. Rifat, we are committed to delivering high-quality sarees crafted with care. While we do not offer a general return or exchange service, we want to ensure a smooth and fair process if you encounter a defective product.
Please Check Your Product During Delivery
To ensure transparency and satisfaction, we require all customers to check their product thoroughly in the presence of the delivery person. This allows any concerns about defects or damages to be addressed immediately.
- Inspect the Product at Delivery:
- When your order arrives, carefully check the product while the delivery person is still present.
- Look for any visible defects, damages, or issues with the product.
- Report Issues Immediately:
- If the product is defective or damaged, notify the delivery person right away.
- Contact our customer service team immediately to report the issue by calling [insert phone number] or emailing [insert email address].
- Provide Proof:
- Take clear photographs or videos of the defect in the presence of the delivery person as evidence. This step is necessary for us to process your application.
Important Notes
- Return Applications Are Time-Sensitive:
Return applications are only valid if the defect is reported at the time of delivery, while the delivery person is still present. Applications made after the delivery person has left will not be accepted. - Product Condition:
Any defective product must remain unused and in its original condition, including packaging, tags, and accessories, during the return process. - Resolution Options:
- If the defect is confirmed, we may offer a replacement or a refund, depending on the availability of the product.
- Shipping Costs:
Any applicable return or replacement process will be arranged by us, ensuring no additional inconvenience to you.
